Before You Contact Support

Working through this checklist takes about 5 minutes and resolves the majority of common issues. Include the steps you've already tried when you submit a ticket - it helps us respond faster.

1. Check the latest known issues

• 1.4 Update (July 2026) Support Hub - version-specific bugs and fixes being tracked right now
• Known Issues and Advice - ongoing issues across all areas of the game

If your issue is listed, we're already aware of it. Keep an eye on the Support Hub for status updates.

2. Try Common Fixes

The Common Fixes article covers solutions that resolve most reported problems, including verifying game files, configuring your Windows page file, disabling plugins, and reinstalling Easy Anti-Cheat.

3. Search this guide

Use the search bar at the top of this page. Try the specific error message or symptom - for example "FFB not working", "online greyed out", or "stuttering".

4. Ask the community

Our community often has answers faster than any support team.

• #community-support on our Discord server
• The Le Mans Ultimate Forum

5. Is it a RaceControl issue?

If your problem is about your account, subscription, billing, hosted servers, or online championships, visit support.racecontrol.gg.

Still stuck? Submit a ticket

Submit a support ticket here.

To help us investigate quickly, please include:

• A clear description of the issue and when it started
• Steps you've already tried from this checklist
• Your PC specs (GPU, CPU, RAM, OS version)
• Any error messages exactly as they appear
• A video or screenshot if the issue is visual